Who We Are

Trust. Hard Work. Community. Passion.
Tricia Daniel RN, CCM, WWCP

“the feisty one”

How did it all start? I saw Injured Workers frustrated with their industrial injury diagnosis/treatment. I saw Healthcare Providers inundated with LNI forms, with a disconnect between their patients and claims managers. I saw Employers discouraged by the rising cost of LNI claims, with difficulty navigating the medical side of their employee LNI claims. So I started this business providing an independent, cost effective service, with a vision of emphasizing TEAMWORK amongst all parties involved in the Workers Compensation process. I don’t rest until there’s resolution! How do I find my sanity? When I’m not working, I’m cycling, running, hanging out with my super cool Army/college kid, and sailing the great blue sea with my fella.

Denice M. Loken BSN, RN, CCM, WWCP

“the articulate one”

Communication is key with my injured workers, healthcare providers, and employers–to assure the always-present-goal of forward claim momentum. Medical claim needs are discussed (including focus on the accepted medical conditions and treatment options under WA LNI and/or National Guidelines) and relayed quickly/efficiently to all parties, including the injured worker. I value working with integrity and due diligence on each claim, from in-depth catastrophic claims to more straightforward sprain/strain claims. Aside from my nursing career, I enjoy staying active and spending time with friends and family, including my three very loved and amazing college-aged sons.

Rachel Garcia BA, RN, CCM, WWCP

“the tireless one”

I work and play HARD! Which means that I am goal oriented, determined and motivated. Teamwork is in my blood, so I start by building relationships with my injured workers and their employers. My background in Nurse Case Management has taught me to understand and navigate complicated diagnoses, and has allowed me to develop rapport with various Washington State Healthcare Providers. Teamwork means ideal treatment plans are assured. What does this mean? That return to work is not only attainable, but inevitable! Aside from my career in Nursing, I am an avid runner, climber, and long-distance backpacker (including thru-hiking the PCT from Mexico to Canada!).

Tonja Campbell BSN, RN, CCM, WWCP

“the cerebral one”

I take it all in by studying the situation to determine the appropriate game-plan. I see the disruption that results from the work place injury, and the effect that it has on employees and employers. I seamlessly assist everyone affected by the injury/illness by seeing the injured worker through the rehabilitation process. I am a resource, a liason, and a coach for both the injured worker and the employer. I get great satisfaction seeing the injured worker succeed in a return-to-work plan, so they can lead a healthy and productive life. In my free time I enjoy hiking, climbing, triathlons, and chasing after my energetic kids!

Katie Poinier MA, BSN, RN, CCM

“the zealous one”

If my experience as a Nurse Case Manager has taught me anything, it’s that relationships and collaboration are key. I build strong foundations with my colleagues and clients, and I use all my resources, capacities, and skills in order to get the job done. I am here as your partner and advocate throughout the injury and rehabilitation process. My experience with complex situations allows me to balance multiple perspectives so that the injured worker and the employer move toward the common goal of returning to restored health and work in the best way possible. In my free time, you can find me spending time with my beloved or hitting the trails with my sweet dog.

Kimberly Carlson BSN, RN, CCM

“the resourceful one”

I have found through my experience that when people are navigating through the healthcare system, many questions are formed, many barriers occur, and at times the treatment plan breaks down. I pride myself in being a resource to the person who is receiving treatment, as well as the professionals who are providing that treatment. I often find value in connecting people with their communities and the services and resources that are available to them. I am very thorough and diligent in my work responsibilities, and you can trust that I give every case my all. I love the Pacific Northwest, and I try to enjoy the outdoors with my family as much as possible when I’m not working. We are very active and enjoy hiking, backpacking, Sounders and Seahawks games, and spoiling our sweet dog.

Kari McLaughlin BSN, RN, CRRN

“the uber organized one”

As a dedicated nurse, I love people and I love working with them to meet their goals. For the claims manager, this means acquiring some of their more medically complicated cases to assist in understanding where the injured worker is in their treatment, along with treatment goals. For the injured worker, this means working with them and their healthcare team in order to achieve their health and return-to-work goals. I find great satisfaction in cultivating the relationships I build while collaborating with all parties involved in the LNI claims process, with the maintained goal of guiding the worker on the road to health maintenance and recovery. When I’m not working, you’ll likely find me somewhere in the mountains either snowboarding, horseback riding, or hiking.

Sheila Oliver BSN, RN, CRRN

“the communicative one”

Having worked within many large interdisciplinary health teams, I value teamwork that provides effective communication, commitment, and compassion. Every person deserves this kind of care, especially after a workplace injury. I am a strong advocate for my workers, ensuring that they feel informed and confident throughout the treatment plan. I am a committed colleague, collaborating with healthcare providers so that goals are met in a timely manner. I am a trusted resource for my employers, working with them to ease the process as their workers regain their health and return to work. In my free time, you can find me enjoying the outdoors, spending time with friends and family, or cooking with my husband.

Nu Lee Behavioral Health Specialist

“the compassionate one”

Mental health is important to me! As an Army-trained Behavioral Health Specialist, I provide support to the worker by listening. By understanding. By talking. And then by providing and coordinating resources for the worker so the time from initial crisis to actually receiving care by a mental health provider is reduced. We can all agree that optimal outcomes are attained when this type of resource is available to our work force! When I’m not working, I am playing with my zoo of animals (1 dog, 2 cats, 1 bunny, 1 lizard, and 1 snake!– so far!!) and hiking/mountain biking with my partner.

Learn more about our Mental Health Crisis Care & Support